What is Duo?
Duo is a two-factor authentication platform and adds a second level of protection to your account. When logging into your account, you will login with your username and password, and then authenticate with Duo to confirm it is you accessing your account. Below is a quick video explaining the process.
How do I authenticate?
There are a couple of ways you can authenticate to Duo. There is an app that can be used on your smart phone. Text message and phone calls are another method that can be used.
For phones that cannot install the app, hardware tokens are available. If you need a hardware token, please visit the UHV Connect Store. If you are in need of financial assistance, please fill out the Duo Hardware Token Financial Assistance Request form.
Setup and Enrollment:
It is recommended to start the set up process on from a computer. You will eventually need to scan a QR code with your phone if you are putting the app on your phone.
When you are prompted to the set-up process, you will see the following screen:
Pick what type of device you will be using. This guide is focused on mobile phones. For additional guides, please visit Duo Guides.
Enter your phone number:
Verify what type of phone you are using:
If this is the first time you are enrolling in Duo, and you are needing to install the app, now is the time.
Duo mobile for Apple devices
Duo mobile for Android devices:
Once installed, scan the QR code given.
If you already have already enrolled once and are setting up a second account, continue at this step: Verify your phone with a call or text and enter the 6-digit code you receive.
Choose what you want it to do when you log in:
Set up is complete.
If you are logged into any Office365 applications, make sure you log out and log back in again.
If you are having trouble setting up the Duo Mobile app. Please visit some of these additional resources: